How is the system running after the expressway resumed charging for one week？ —— The relevant person in charge of the Ministry of Transport responded to hot spots.

Xinhua News Agency, Beijing, May 14th Question: How is the system running after the expressway resumed charging for one week? —— The relevant person in charge of the Ministry of Transport responded to hot spots.

Xinhua News Agency reporters Fan Xi and Wei Yukun

With the consent of the State Council, toll roads will resume charging at 0: 00 on May 6th. How has the expressway network toll collection system been running since the resumption of toll collection for a week? The relevant person in charge of the Ministry of Transport responded to this on the 14th.

The system runs smoothly and orderly, and the road network runs smoothly as a whole.

The reporter learned from the Ministry of Transport that as of 0: 00 on May 13, the optimized and improved expressway network toll collection system was running smoothly and orderly, and the road network was running smoothly as a whole, and the effect of canceling expressway provincial toll collection stations was further revealed.

According to the person in charge, from May 6 to 12, the traffic volume of the expressway continued to grow, and the overall operation of the road network was stable. The total traffic of expressways increased from 25,928,800 to 27,298,300, with an average daily increase of 228,300. Among them, the daily average number of buses increased by 47,800, and the daily average number of trucks increased by 180,500, which effectively promoted the resumption of work and production and the restoration of economic and social order.

After the cancellation of the provincial toll stations of expressways, the number of toll stations with daily average congestion of more than 500 meters in the whole network decreased by 6.9% compared with the same period of 2019, and the sections with congestion of more than 1000 meters decreased by 17.54% compared with the same period of 2019.

In addition, at present, 61.52% of vehicles (about 16 million vehicles) use ETC to pass quickly at the entrance and exit toll stations without stopping, and the utilization rate of ETC has increased by 19.32 percentage points compared with the same period of last year, among which the proportion of buses using ETC has reached 71.2%, and the proportion of trucks using ETC has also increased from 25.9% on May 6 to 31.45% at present. The efficiency of the whole network has been further improved.

Basically realize the real-time display of the charge amount.

The person in charge said that since the expressway toll was resumed for a week, the real-time display of the toll amount and "one pass, one bill, one deduction and one notification" have been basically realized.

Statistics from the Ministry of Transport show that from May 6 to 12, there were 180 million toll transactions on expressways across the country, and all the 9263 toll stations and 68604 toll lanes in the country displayed the toll amount in real time, and the toll was charged according to the principle of "deduction upon display".

According to reports, all 417 ETC cooperative banks across the country send SMS messages with deduction fees according to the unified template specification. Various places also provide payment information and bill inquiry channels such as App, applet and WeChat WeChat official account, which are convenient for consumers to inquire and supervise. In addition, all localities have taken the initiative to adjust the mileage charges outside the expressway toll stations around 133 cities, reducing the mileage charges by 485 kilometers and reducing the fees by about 3.1 billion yuan each year.

In terms of improving customers’ travel experience and issuing electronic invoices, the person in charge introduced that from May 6 to 12, an average of 81,521.57 telephone calls were provided to the public every day, with an average connection rate of 95.98%; A total of 448,700 toll electronic bills were issued nationwide, and 2,430,200 invoices were collected, with a tax credit of 10,954,200 yuan, which effectively reduced the financial cost and labor burden of transportation enterprises, and users no longer worried about one trip and multiple invoices.

Promote the "station withdrawal" work to go deeper and deeper.

After the provincial toll stations of expressways were abolished, a "net" was formed for the national expressways. However, the new online toll collection system also had some problems in the initial stage of conversion and running-in, which brought inconvenience to the masses.

The person in charge said that in view of the problems in the initial stage of system conversion, local transportation authorities made every effort to improve the system, optimize policies and improve services, and the system operation and service level were further improved. After the toll collection is resumed, the toll collection system runs smoothly and the road network runs smoothly as a whole. However, it is a complex systematic project to cancel the provincial toll station of expressway, which will continue to consolidate, improve, optimize and upgrade.

According to reports, in the next step, the Ministry of Transport will adhere to problem-oriented, goal-oriented and result-oriented, strengthen overall analysis and dispatching and road network operation monitoring, timely study and solve newly discovered problems, quickly handle customer complaints, and strengthen service personnel’s business training to promote the cancellation of provincial toll stations on expressways.