标签归档 西安夜网论坛

　　Zhongxin Jingwei Client September 29th (Wu Qilong) In December 2017, Ms. Tang’s family bought a used car through Youxinpai Tianjin Branch. After more than a month of use, the car began to have various faults. After inspection, it was found that the engine and gearbox of the car had traces of being disassembled for maintenance, which was suspected to be an accident car. Since then, Ms. Tang has embarked on a protracted road to safeguarding rights.

　　"Your feedback question, Youxin used car has been accepted. After confirmation and verification, I will contact you actively within 1 working day. " Ms. Tang reluctantly told Zhongxin Jingwei that she had received hundreds of similar text messages, but there was no staff in Youxin to solve the problem. At the same time, because Ms. Tang said that she would refuse to repay the loan for this car, Ms. Tang’s family received more and more harassing calls for debt collection.

　　For the problems reflected by Ms. Tang, Zhongxin Jingwei made a verification to the customer service of Youxin Group. The customer service staff confirmed that it has indeed received many complaints about the accident car, vehicle loan and loan collection from the platform about this order. However, the relevant person in charge of the public relations department of Youxin said that consumers bought cars from car dealers, and the vehicle problem had nothing to do with Youxin, which only provided financial leasing services.

　　What is the problem? How can consumers protect their rights and interests when they encounter similar situations, and can the second-hand car trading platform not take responsibility?

　　Buying a car | I feel that the platform service is good

　　In mid-December 2017, Ms. Tang’s family took a fancy to a 2013 Buick Hideo XT used car in Tianjin Yunda used car market.

　　Ms. Tang said that considering that it is only a means of transportation for the elderly to take care of their children, buying a used car is enough. During the car selection, a staff member of Yunda used car market said that if it was decided to buy this car, it would be arranged for the staff of Youxin to talk about it.

　　"Then Sun Pei, a salesman wearing Youxin overalls, arrived at the scene and said that he was only responsible for business and not quality inspection. If he was not at ease, he would let his colleagues in the quality inspection department of Youxin test again. Immediately, two excellent quality inspectors arrived at the scene. After checking the car, the two said that the car was in good condition, there was no accident, and there were only a few scratches on the body. " Ms. Tang said.

　　She recalled that she didn’t know much about cars and all the procedures were handled through the Youxin platform. Youxin promised to help with everything such as car loan, insurance and warranty, and felt the service was particularly good at that time.

　　Ms. Tang also mentioned that Youxin said that due to the existence of loans for vehicles, vehicle property certificates, car purchase contracts, insurance documents, etc. must be placed on Youxin, so at present, she only has one car, one driving license and one transaction receipt for the down payment of vehicles.

　　"My Youxin APP did not leave a transaction record." Ms. Tang said that the procedure was handled in the Youxinpai office of Tianjin Yunda used car trading market, and the whole process was completed offline without online operation.

　　Car | Suspected to be an accident car

　　After Ms. Tang paid the down payment, Youxin didn’t deliver the car directly, but it took a week to inform you to pick up the car at Youxin store (not the same Youxin store as when you saw the car). Ms. Tang said that when she picked up the car, she found a particularly deep scratch on the glass of the main cab of the vehicle, and immediately found Youxin. Because the quality inspector left a picture of the car condition when she first saw the car, she found that the car glass was intact when she checked the car.

　　After confirming that the scratches on the car glass occurred during the period from the down payment to the pickup of the car, Youxin guaranteed the car and compensated the car glass and the whole car for 5000 yuan. "There is a payment record of Youxin compensation at hand. At that time, there was a problem with the vehicle, and Youxin gave after-sales protection." Ms. Tang told Zhongxin Jingwei.

　　In mid-January this year, Mr. Li (Ms. Tang’s father-in-law), the owner of the vehicle, found that the fault light was always on when the vehicle was in use, and then it rattled when it started, and it often happened that the gear could not be hung and the gear could not be picked up during driving.

　　Ms. Tang said that by March of this year, it was already very difficult to start the car. It was difficult to shift gears and pick gears, and sometimes it would turn off, but it could still be driven with great efforts. In March, the car couldn’t run at all.

　　"At this time, we realized that the problem of vehicles may be very serious." So, Ms. Tang sent the car to the vehicle repair shop for inspection. After inspection, the master of the repair shop told Ms. Tang that the engine and gearbox of the car had traces of being disassembled for maintenance. If it was to be repaired at its own expense, it would cost more than 30,000 yuan.

　　Ms. Tang suspected that this was an accident car, so she began to contact the customer service of Youxin, and every time the customer service replied, "Your feedback question has been accepted by Youxin used car. After confirmation and verification, I will take the initiative to contact you within 1 working day, but in fact there has been no reply.

　　In desperation, Ms. Tang had to contact Sun Pei, the salesman of Youxin who bought the car at that time. Sun Pei told Ms. Tang that he was only "responsible for pre-sales, regardless of after-sales" and gave Ms. Tang a customer service phone number of Youxin Beijing. However, after contacting Ms. Tang, she found that the rhetoric of Youxin Beijing customer service is still "the feedback problem has been accepted and will be contacted actively within one working day", and the problem has not been solved.

　　Rights protection | Multi-party contact is blocked and long

　　In the case that the problem has not been solved for a long time, Ms. Tang decided to suspend the car loan in August and return it after the vehicle problem was solved. However, since the suspension of car loan repayment, Mr. Li, the owner of the car, has received dozens of harassing calls from Youxin every day. Some of the calls also threatened, "We are the collection department of Youxin, and we don’t care if the car is an accident car, but if we don’t repay the car loan on time, someone will come to collect it and confiscate your house and car."

　　"Now, this car has been lying downstairs," Ms. Tang said. "We can’t drive it after buying it, and we have to pay back the loan every month. We are really anxious."

　　In August, Ms. Tang finally waited until someone from Youxin took the initiative to contact her. However, Han Jiahua, a self-proclaimed after-sales person of Tianjin Youxin Airport Branch, said that in early 2018, Youxin Tianjin Company was divided into two parts, one part was Youxin Airport Branch and the other part was Youxin Yunda Branch; The car was bought in Yunda Branch, but it will be fed back to Airport Branch every time after sale. This has nothing to do with Airport Branch, so we have to go to Yunda Branch to solve the problem.

　　Later, Ms. Tang came to Yunda used car market again to find Youxin Yunda Branch, but the staff said that Yunda Branch was only responsible for pre-sales, and there was no after-sales. All after-sales services were handled by Tianjin Airport Branch, and the after-sales problem of the car glass incident was handled by Airport Branch, so the after-sales problem of this car should not be solved by Yunda Branch.

　　"During the period, Sun Pei also coordinated and contacted the manager of Youxin Tianjin Region and the after-sales staff of Youxin Airport Branch (colleague Han Jiahua). After consultation, they said that they would give a reply within one week." Ms. Tang added that no one contacted after waiting for half a month, but no one answered the phone when she called the staff of Youxin who participated in the negotiation at that time.

　　"At this time, I was embarrassed, so I was pushed around." Ms. Tang had no choice but to get through the customer service of Youxin again, hoping that the headquarters could coordinate a person to communicate the problem. The customer service promised to solve the problem again, but there was no reply.

　　On September 25th, Ms. Tang organized and published the event through Weibo and @ Youxin Xiaoer. Youxin Xiaoer replied that he had received feedback and coordinated immediately. However, Ms. Tang said that no one has contacted her so far.

　　"I contacted Sun Pei two days ago, and his feedback is that there is no solution at present." Ms. Tang recently told Zhongxin Jingwei.

　　Ms. Tang said that now she is complaining about customer service again, and the customer service staff even asks her, "Haven’t the problems you have reflected been solved yet? We have expedited your registration for many times, and we have expedited your handling every time. " Referring to this, Ms. Tang feels a little dumbfounding.

　　Speaking of the current demands for safeguarding rights, Ms. Tang told Zhongxin Jingwei that she hoped Youxin would stop threatening and harassing by phone. At the same time, because the accident car involves the safety of use, the vehicle is afraid to use it again. I hope Youxin will return the car for a refund.

　　"If the problem has not been solved, I am not going to continue to repay. After all, no one can spend tens of thousands of dollars to buy an iron knot." Ms. Tang added that on September 19, the car had been voluntarily returned to Youxin Tianjin Branch.

　　Response | Youxin said that it only provides loans.

　　The lawyer suggested taking legal proceedings.

　　Regarding Ms. Tang’s experience, the relevant person in charge of the used car public relations department of Youxin responded to Zhongxin Jingwei, saying that Youxin was not familiar with the vehicle condition, and when buying a car, Youxin signed an exemption confirmation letter with the consumer, confirming that it was purchased from the car dealer. This car has not been tested and certified by Youxin.

　　The above-mentioned public relations personnel of Youxin said that if there is a problem with the vehicle, consumers should find a car dealer to coordinate and solve it. As for the customer’s claim that there is a problem with the vehicle and the repayment obligation is no longer fulfilled, the financing company has to urge the customer to repay, including telephone calls and text messages.

　　Ms. Tang does not agree with this statement. She said that after discovering the problem with the vehicle, she first called the after-sales service of Youxin and also contacted the car dealer. Car dealers said, "If you buy a car from a car dealer and Youxin only provides car loans, then the down payment should be paid to the car dealer, not Youxin."

　　"Actually, the down payment was paid directly to Youxin, and Youxin tested the vehicle before buying the car, which also shows that the car was bought from Youxin, and Youxin should be responsible for the test results." Ms. Tang revealed a detail. She once asked why the vehicle insurance premium was more than 8,000 yuan. At that time, Youxin said that because the test found that the car was in particularly good condition, the valuation was set at 98,000 yuan, and the premium was calculated based on the valuation.

　　At the same time, she also mentioned that at present, she can’t prove that the car was purchased from a car dealer, and the payment record is indeed in Youxin’s place. And the loan-related financing company mentioned by the public relations staff of Youxin did not know when buying a car.

　　So, how should consumers deal with this situation? Qiu Baochang, director of Beijing Huijia Law Firm and president of the E-commerce Rule of Law Research Association of Beijing Law Society, suggested in an interview with Zhongxin Jingwei that after a dispute occurs, consumers can negotiate with Youxin. If negotiation fails, they can complain to the market supervision department and consumer protection organizations. If it still can’t be solved, you can take legal proceedings to protect your rights. If Youxin doesn’t respond all the time, consumers can also take civil proceedings directly.

　　Qiu Baochang further pointed out that if the negotiation is not good and mediation is impossible, we will go to court through legal procedures, and the law will collect evidence and divide responsibilities. If there is evidence to prove the original car’s promise of no accident, and now it is found to be an accident car, we can consider whether it is suspected of fraud. For the temporarily pressed contract and vehicle property certificate, you can claim; When faced with telephone threats, it is a more appropriate way to choose the police.

　　In fact, in recent years, incidents of selling faulty cars in the used car market have occurred frequently. How to standardize this problem and resolve the credit crisis of second-hand car market transactions? Cui Dongshu, secretary-general of the National Passenger Car Market Information Association, suggested that, first of all, information technology should be used to increase transparency. It is necessary to improve the second-hand car trading system, establish a national unified second-hand car quality traceability system, strengthen the monitoring of second-hand car quality, and disclose relevant information to consumers to avoid information asymmetry between consumers and e-commerce platforms; Secondly, it is necessary to increase the penalties imposed by the regulatory authorities on corporate advertising, urge enterprises to fulfill their information disclosure obligations to consumers, fully respect consumers’ right to know, choose, fair trade and security, and safeguard consumers’ rights and interests.

　　Digitalization of education is an important foundation for building an educational power. Facing the advent of the digital age, with the rapid development of new information dissemination channels such as the Internet, the education system has firmly grasped the strategic opportunity of digital education development, widely applied the new mode of "employment in internet plus", and provided rich policies, job information and guidance services around the needs of college graduates in the process of job hunting and employment, thus providing wings for college graduates to "cloud job hunting".

　　Cloud recruitment helps graduates to find jobs accurately.

　　Online recruitment information is pushed, online job fairs are held, and live posts are broadcast … From "face to face" to "screen to screen", the education system builds a good job-seeking platform for graduates and accurately pushes high-quality job resources to graduates in need. "Cloud recruitment" has gradually become an important channel for college graduates to apply for jobs, ensuring that college graduates’ employment is "not dropped".

　　The Ministry of Education actively promotes the strategic action of digitalization of education. On the basis of the original platform, it has newly upgraded and built the "National Employment Service Platform for College Students". By building a "full-time, intelligent" platform for 24 hours and 365 days, it will provide better "internet plus Employment" service for graduates and employers, strengthen the connection between supply and demand, and accelerate the sharing of employment resources. In the eyes of college graduates, this is a platform to empower job hunting. The employment services provided by the platform for graduates cover the whole job hunting cycle from employment intention registration, resume production, job inquiry, job interview to online signing. During the 2023 Employment Promotion Week for College Graduates, the National Employment Service Platform for College Students held 14 online recruitment activities intensively, with more than 15,000 employers participating and providing more than 800,000 job information.

　　Colleges and universities all over the country continue to accurately push employment information to graduates through online platforms while carrying out offline "visiting enterprises to promote employment" and "all enterprises enter the campus" recruitment activities. On Donghua University Student Employment and Entrepreneurship Service Network and "Donghua Employment" WeChat WeChat official account, graduates can search the industry, nature and type of the recruiting unit according to their job hunting intentions.

　　Colleges and universities around the country have also explored and tried to "bring people live" and "recommend" jobs for graduates. Shanghai Ocean University leaders, college leaders, professional teachers and graduating class counselors took turns to walk into the live broadcast room and set up recruitment sessions to promote graduates to employers. In order to make the live broadcast promotion more accurate, the school combed and analyzed the industries and industries corresponding to its own disciplines and majors, and delineated key cooperative enterprises.

　　The Education Department of Hebei Province organized the live broadcast of college graduates to help them find jobs, and invited 3-4 job recommendation officers each time to introduce the general situation of employers and recommend high-quality jobs for graduates. At the online self-recommendation matchmaking meeting in west anhui university, graduates actively introduced their learning experience, social practice, job hunting intention and other information in the live broadcast room, and the staff of the employer met the students "face to face" and chose their favorite positions in two-way docking.

　　Cloud guidance, providing rich employment guidance resources

　　Strengthening the employment guidance service will help graduates understand the national employment policies, objectively understand themselves, find a correct position, and then establish a correct outlook on success, occupation and employment. When the education system conducts face-to-face employment guidance, it also takes career planning and employment guidance courses to the "cloud" and carries out personalized "cloud" guidance to enhance graduates’ job-seeking skills and boost their confidence in job hunting.

　　In order to help more college graduates know about various employment promotion policies, the Ministry of Education has set up a series of special topics to deeply interpret the policies related to college graduates’ employment and entrepreneurship through the "internet plus Employment Guidance" public welfare live broadcast class, guiding graduates to make good use of policies such as grassroots employment, self-employment, enlistment, guidance and assistance. Up to now, the National Employment Service Platform for College Students of the Ministry of Education has produced and broadcasted 34 public welfare live classes for the 2023 college graduates, such as "Set sail in the spring", "Enhance legal awareness, guard against job-hunting risks" and "Join the army with a pen, be a hero tomorrow", with a total of over 100 million people watching.

　　Colleges and universities around the country have carried out targeted online employment guidance courses in light of the actual situation. The Yunnan Provincial Department of Education organized the interactive activity of "Micro-classroom of Graduate Employment and Entrepreneurship Policy", and invited the heads of employment departments of eight universities to give video explanations around eight sections, including "grass-roots employment, enlistment and research assistant", attracting nearly one million teachers and students to watch and participate in online answering questions. Tianjin University has promoted online career education, and set up online career evaluation, career consultation and appointment, online micro-courses for employment guidance, and typical tree selection for "shining days" to expand the carrier of career education.

　　"Why do resumes sink into the sea? What are the’ pits’ that can’t be stepped on in the interview? " From prologue to video content planning and script modification, Dong Pengfei, a teacher of Southwest Jiaotong University, led the team to innovate the working mode and created an online employment guidance platform represented by the video number of "Old Dong of Employment Office", which pushed the information of job hunting and employment to students by short video. The team also explained the job-hunting experience by visiting the employer on the spot and inviting the person in charge of human resources to communicate.

　　Integrating intelligent applications into employment guidance, Zhejiang University has connected to platforms such as AI video simulation interview on the basis of "Employment Guidance massive open online course", "Live Platform for Entrepreneurship" and "Career Evaluation" to provide students with personal growth reports and suggestions for improvement. Jilin Normal University launched the "AI Resume Optimization Laboratory" service, which provides various services such as beautifying the layout, improving the writing style and refining the content, so as to help graduates perform better in the job application.

　　Cloud service, let information run more.

　　Smooth information channels, simplify all kinds of employment procedures, widely implement "cloud" employment services in the education system, and implement online registration, online reception and online signing of employment materials to facilitate the employment of college graduates, so that "information runs more and students run less errands".

　　Not long ago, the Central Organization Department, the Ministry of Human Resources and Social Security, the Ministry of Education, the Ministry of Public Security and the State-owned Assets Supervision and Administration Commission jointly issued a notice, clarifying that from 2023, employment registration cards will no longer be issued, and the procedures for reissue and reassignment of employment registration cards will be cancelled, and employment registration cards will no longer be used as necessary materials for handling the recruitment, employment, settlement, file reception and transfer of college graduates.

　　In order to optimize the job-seeking and employment service process for college graduates, the Ministry of Education has opened a national registration system for college graduates’ graduation destination, providing online signing function, which is convenient for employers and graduates to sign online.

　　To promote the exchange of employment information, Dalian University of Technology expanded the service of "internet plus" and developed the functions of self-service printing of employment agreements, so that students can complete the signing of the agreements online, meeting the needs of different places in one school, three districts and serving more than 8,000 people. The school also launched an intelligent question-and-answer assistant, and answered more than 6,400 employment-related questions. Xi ‘an Jiaotong University integrates the data of educational administration, academic work, scientific research and other business departments, and forms an organic link from student information collection, employment intention investigation, online career evaluation to employment signing, destination registration, campus recruitment and resume delivery, and builds an open one-stop employment management service with data integration and sharing. Nanjing University of Posts and Telecommunications has built more than 20 online video interview rooms and launched digital talent training camps to provide convenience for graduates who need interviews.

　　At present, it is getting closer and closer for college graduates to leave school. The education system continues to make good use of the new mode of "employment in internet plus" and give full play to the advantages of information sharing, resource integration and data analysis, so as to tap more job resources and provide more employment information for graduates and help them find jobs.

Tumbler base

"Tumbler Girl" in Xi ‘an

　　Beijing Youth Daily News (Reporter Fu Yao Intern reporter Yang Yang) With the popularity of "tumbler girl" in Xi ‘an, Shaanxi Province, the sales of tumbler base props have increased at the same time, and many prop manufacturers have been doing hot business recently. On the 10th, the reporter of Beijing Youth Daily contacted the staff of a tumbler base prop factory in Fuzhou, Fujian. He said that compared with the past few years, the sales of tumbler bases have now increased several times.

　　The staff of Fuzhou, a factory that makes tumbler bases, said that they started the production of tumbler bases in 2017, but the sales volume was not high at first, and they could sell one in about one month. With the popularity of "tumbler girl" in Xi ‘an, several can be sold in one day, and the sales volume has increased several times. The staff said: "About a dozen people in our factory are responsible for the production of tumbler bases, and the output is more than before, which can basically meet the order volume, but recently they have been working overtime."

　　According to the staff, orders are mainly sent by customers through the online shopping platform, and some customers come to contact directly. These customers mainly come from some scenic spots and shopping malls. They use the tumbler base to do activities and performances, which are basically for actors. He told the reporter of Beiqing Daily: "‘ Xi ‘an tumbler girl ’ After the fire, the demand for the tumbler base will be great. Now the business is very prosperous. I don’t dare to talk to your reporters for too long, for fear that I will miss the order. "

　　The reporter of Beiqing Daily saw from the online sales page of the factory that the price of this tumbler base and shelf is 2300 yuan, but the user is required to be between 160 and 176 cm tall and weigh less than 140 kg. If it is not within this range, it will take another five days to customize, and the price of the customized version is about 900 yuan higher than that of the standard version. Sales records show that within one month, manufacturers have sold hundreds of tumbler props.

　　"It is very troublesome to do this. It takes several days to make one, and this base is heavy, with an average of three or four hundred kilograms each. Some customized ones will be heavier, and they have been made for five or six hundred kilograms." The staff said, "The customized base is bigger than the general base, and it is more troublesome to make, so the price is higher."

　　Subsequently, the reporter of Beiqing Daily confirmed to the customer service staff on the e-commerce platform whether the safety can be ensured within the specified size. The customer service staff told the reporter of Beiqing Daily that the base can be used within the size range, and basically there is no need to worry about safety issues. The tumbler got up with one hand. "But we should also pay attention to safety issues, and we will give guidance. If it is not standardized, it will cause harm to the body."

　　The staff of Fuzhou Prop Factory said: "Because of the large demand for orders now, we will produce more, but the future situation is difficult to predict, so there is no plan to greatly expand production."