CCTV News:According to the WeChat official account news released by Shenzhen Port, the Port Office of Shenzhen Municipal People’s Government recently released a number of measures to further optimize the customs clearance environment and enhance customs clearance convenience at Shenzhen land port. The details are as follows.
Further Optimizing the Customs Clearance Environment at Shenzhen Land PortSome measures to facilitate customs clearance
Since the resumption of customs clearance, the number of inbound and outbound passengers has increased step by step, and Shenzhen-Hong Kong land port has taken a series of measures to ensure smooth and safe customs clearance for passengers. In order to implement the spirit of the instructions of the main leaders of the municipal party Committee and municipal government and promote the deep integration of residents in the two places, the following measures are taken to further optimize and improve the customs clearance environment, customs clearance convenience and customs clearance experience.
First, continue to promote the port "clean, smooth and peaceful" special action. Renovation of abandoned guard posts and offices at the port entry passage, and demolition of buildings such as emergency temporary rooms and utility rooms that affect port customs clearance and city image. Carry out port beautification and upgrading projects, focus on renovating the ground and green belts of the East Square and West Square of Shenzhen Bay Port, and implement classified management of cross-border passenger vehicles, bicycles and battery cars; Maintain a high standard of environmental sanitation of port public toilets and continuously improve the environment for passengers to go to the toilet; Demolition and removal of backward formats inconsistent with the image of the city, focusing on rectifying the illegal operation of cross-border buses in port areas; The joint territorial government will normalize illegal activities such as soliciting passengers by black cars outside the port and improve the surrounding traffic environment.
Two, set up a tourism consumption publicity service area in the port. At least one fixed area+one mobile service station shall be set up at each land port to actively distribute promotional books and materials such as Shenzhen travel guide; Put promotional videos of Shenzhen cultural tourism, Shenzhen-Hong Kong activities, consumption hotspots in various districts and major business districts on the LED publicity screen at the port; Make and display the "Guidelines for Customs Clearance at Shenzhen Port", and provide consulting assistance for customs clearance and surrounding traffic; Conduct a survey on the satisfaction of customs clearance passengers to help passengers solve various problems in customs clearance at ports.
Third, improve the port convenience service function. Fully benchmark first-class service standards, promote and improve port convenience service points, provide free consultation, charging treasure, drinking water, luggage trolleys, wheelchairs for the disabled, emergency medicine boxes and other services, and provide passengers with warm and comfortable humanized customs clearance services. Semi-permanent steel canopy will be installed at the bus stop and taxi stop outside Shenzhen Bay Port from No.2 post to provide shelter from rain and sun for passengers. In Liantang Port, a lost and found office will be added on a pilot basis, and facilities such as vertical elevators at Liantang Port will be improved to provide convenience for cyclists and passengers with limited legs and feet who are in wheelchairs.
Fourth, further optimize the passenger clearance line. Strengthen the on-site management of the port to solve the problem of countercurrent at Gate 1 of the Travel Inspection Building at Luohu Port; Set up a special fast lane for cross-border bus ferry at Huanggang Port to facilitate the rapid passage of vehicles and reduce the waiting time of passengers; Extend the opening hours of Gate 15 at Futian Port (7: 00-15: 00) to 20: 00 at night, and implement dynamic adjustment management according to the flow of people.
5. Systematically sort out and improve the identification signs of customs clearance, and take the lead in improving the traditional Chinese and English identification signs at Luohu, Futian, Shenzhen Bay and Liantang ports in combination with the optimization of customs clearance lines, unify the standardized styles, and make overall plans to increase traffic guidance, toilets, parking lots, currency exchange and other identification signs.
Sixth, further enhance the coverage of mobile phone signals in port areas and coordinate the three major operators to add 5G base stations; Improve the speed and stability of free WI-FI in the port channel to meet the needs of customs clearance and passenger travel during peak hours.
7. Optimize and upgrade the function of "Shenzhen Port Releasing WeChat official account", and add functional modules such as "Port Navigation", "Congestion Query", "Peripheral Traffic Query" and "Travel Guide" to provide timely and authoritative information.
Eight, play the role of Shenzhen-Hong Kong port linkage mechanism, coordinate the Hong Kong port departments to cooperate with the front to carry out tourism consumption publicity, improve the influence of cultural tourism consumption publicity, and facilitate passengers to improve customs clearance efficiency.
Nine, establish a long-term contact mechanism with cross-border travel agencies, grasp the travel scale of travel teams in advance, set up the parking location, pick-up area and assembly point of travel teams outside the port, assist in arranging group customs clearance services and order guidance, and provide professional port public services.
Ten, set up temporary convenient financial service points at the port, publicize the relevant policies and handling channels of cross-border payment in Shenzhen and Hong Kong, and assist Hong Kong tourists to master the functions of scanning code payment such as WeChat, Alipay and China Unionpay Quick Pass.
Eleven, in accordance with the principle of "one port, one plan", with the intelligent passenger flow analysis system at the port as the starting point, monitor the dynamic changes of passenger flow at all times, warn the peak of passenger flow in advance, and timely deploy personnel and surrounding traffic organizations to ensure the safe and orderly travel of cross-border passengers.
Twelve, to further improve the management of temporary parking and parking lot outside the restricted area of the port, to ensure the smooth road outside the port; Add green new energy charging piles to the supporting parking lots at qualified ports, and at the same time do a good job in ensuring the parking service of single-brand "Hong Kong cars" and "Australian cars".
Thirteen, build a platform for publicizing the port business environment policy. Carry out a series of theme publicity activities of "Shenzhen Port Business Environment Forum" to introduce policies and measures related to cross-border trade and business environment to business people.
Fourteen, comprehensively improve the port business quality and operation management. Complete the bidding for duty-free shops at land ports and promote the comprehensive business promotion of duty-free ports; Introduce the product image display shop with Shenzhen characteristics to provide a "port platform" for Greater Bay Area brand innovation and development.
Fifteen, to carry out the cultural activities of the integration of Hong Kong and Shenzhen. Take the "one place, two inspections" ports of Shenzhen Bay and West Kowloon Station as the positions, and build cultural facilities such as art walls, urban theme exhibitions and port cultural exhibitions to strengthen cultural exchanges between Shenzhen and Hong Kong.
Sixteen, organize young volunteers to carry out holiday consultation, guidance, customs clearance and other convenience services at the West Kowloon Station port.
Seventeen, in the truck entry-exit inspection or waiting for inspection site, set up a temporary summer shelter for truck drivers, provide drinking water and convenient food, and provide convenience services for drivers and friends who accept customs clearance inspection.
18. Further optimize the supporting services for truck port inspection, improve the on-site calling and billing system, improve the efficiency of loading and unloading services, and provide a better port customs clearance environment for cross-border freight transportation between Shenzhen and Hong Kong.











































