    Xinhua News Agency, Lanzhou, May 28 (Reporter Li Jie) Yang Changyou’s hanging heart has also settled down when he saw that 1,326 yuan of subsistence allowance funds have arrived.
    "Just in time." Yang Changyou, 58, said that I never expected the application process to be so fast. In April this year, he applied and uploaded materials through his mobile phone, and the village cadres took the initiative to help sort out the materials. In May, the funds were approved.
    Yang Changyou is a villager in Sandungou Village, Liangshui Town, Wudu District, Longnan City, Gansu Province. Originally, his son was working outside, and he and his wife were farming at home. "I just wanted to save some money and wait for my baby to find a wife." However, at the end of 2024, my wife suddenly had intestinal perforation. "We spent more than 60,000 yuan before and after, and it also delayed the baby’s work." Yang Changyou said.
    After the relatives in the village learned the situation, they asked him to try to apply for subsistence allowances. However, when he thought that the villagers had applied for ID cards, household registration books and a lot of photocopied materials in the past, he somewhat retreated. "Recently, the land at home has to be cleaned up, so there is no time to get it."
    What he doesn’t know is that in September 2024, Longnan City officially launched the "Longnan Social Assistance Smart Management System" and the "Longnan Assistance Link" WeChat applet, which can be applied by computer or mobile phone, and there is no need to run away. Under the telephone prompt of Sandungou village cadres, the son who accompanied his wife to see a doctor completed the application with his mobile phone in the hospital.
    "The development of this system and small programs is really convenient for grassroots cadres and the masses." Liu Lu, a full-time cadre of civil affairs in Liangshui Town, said frankly.
    Looking back on the people’s experience of seeing a doctor, Liu Lu said that in the past, when applying for assistance, villagers had to carry a pile of paper materials, which was basically difficult to bring all of them every time, and they had to be supplemented repeatedly. "You have to run two or three times and run out of a pair of iron feet." Not only the masses are distressed, but as a grassroots cadre, she is also under pressure: Liangshui Town has three communities and 18 administrative villages with a permanent population of more than 30,000, but she is the only one in charge of civil affairs at the township level. "The workload is heavy and it is difficult to ensure accuracy and timeliness."
    Longnan City, which is located in Qinba Mountain area, is restricted by geographical conditions. Most villages are located in mountainous areas, far from the town government, and it is inconvenient for people in need to apply for assistance. At the same time, the number of needy people with social assistance system in Longnan accounts for one-tenth of the permanent population, and the average annual subsidy for needy people accounts for more than 50% of the city’s annual general public budget revenue. Efficient and convenient civil assistance is the key to the reform that cannot be ignored.
    Social assistance is related to people’s livelihood and people’s hearts. The key to civil assistance lies in timely understanding the urgent needs and worries of people in need. In order to implement the spirit of the eight central regulations, Longnan focused on the people’s worries, worries and worries, conducted in-depth research and demonstration, and finally launched the system and small programs after a year of development, construction and trial operation.
    Wang Yinfu, chief of the Department of Pension Services and Aging Work of Longnan Civil Affairs Bureau, said that the development of the system and small programs has enabled people in need to apply for assistance such as subsistence allowances, extreme poverty and temporary assistance with computers or mobile phones without leaving their homes, so as to facilitate the people and serve the people, and realize the transformation of social assistance services from "iron feet" to "handheld office", effectively solving the problem that people’s application for assistance is restricted by personal health status, time, place and human interference.
    During the interview, the grassroots staff also reflected that the "handheld office" also effectively reduced the burden on the grassroots, and the grassroots staff could provide more accurate on-site guidance, and they did not need to fill in paper files in the whole process, avoiding the repeated collection and provision of materials.
    According to the statistics of the Civil Affairs Bureau of Longnan, up to now, the needy people in Longnan have applied for more than 10,000 households and more than 40,000 people online, and 4,084 households with more than 14,000 people have been approved, which has truly facilitated the people and benefited the people, and is accurate and efficient. "We will continue to strengthen the informationization of social assistance and do more practical things for the people." Wang Yinfu said.
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